Voice AI is Working. Here's Where It Wins First

Voice AI is becoming practical now, and the article argues that business customer service and sales calls are where it is winning first. It points to late 2024 as a turning point, when cloud APIs offered sub-300ms round-trip times, large language model integration, and falling costs. Numeo AI's VoiceFlow handles trucking dispatch calls, and the article says software costing $4,000 annually can replace a call center agent who costs $40,000 annually and works around the clock. It also names Boardy AI's career counseling and Autograph's voice-based life-story platform as examples of other early applications.