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look the foundational problem with ethereum protocol design is that most of the people designing the protocol don't actually use ethereum themselves. you can't fix the right things if you don't use your own fucking product. you don't have enough skin in the game if you don't personally depend on the system you're designing & stand to lose money when it breaks. i understand, everything looks great from an ivory tower lol. things look very different when you're actually on the ground dealing with the consequences. if you don't use ethereum yourself but still think you're qualified to design its protocol, you're playing god with a system you don't have to live with and whose consequences you don't have to suffer.
We owe you an apology. On October 20, we detected unauthorized access to our official website. After verifying API activity with Shopify, we confirmed on October 23 that a third party obtained customer shipping information. You trusted us with those details, and we're sorry we didn't keep them safe. Exposed: names, contact details, shipping addresses, and order details (items and prices). Not exposed: payment card or bank details, recovery phrases, private keys, or wallet passwords. We've blocked access, fixed the vulnerability, opened an investigation, and are emailing affected customers. Scammers may pose as Keystone by phone, text, email, or mail, offering refunds, replacement devices, or "fixes" for your order or address. None of it is from us. NEVER share your recovery phrase or private keys, and NEVER enter your recovery phrase into a device you didn't order. We will never ask for them. Don't click links in unexpected messages. Type http://keyst.one yourself. A detailed report is coming soon. Until then, trust only our official channels. If anything feels off, email support@keyst.one. We'd rather hear from you than have you take a chance. Again, we're truly sorry to everyone affected.
