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Actually, even better advice than going to FedEx's website is to use the FedEx app. You can see all inbound packages there, and do everything in-app. I'm not keen on recommending people to go to websites when it is avoidable because it conditions people for bad behaviors.

Had to deal with similar issues here in Germany with: - DPD sending sketchy SMS - A bank representative calling me and asking me for sensitive information etc. The issue is always being able to authenticate information that is supposedly stemming from a particular service. Digital signatures would solve it, but hey "seed phrase UX is too hard for consumers, that'd be bad UX!"

True -- hopefully the perception and adoption will change soon!



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